OBJECTIVES

• Examine the importance of skillful communication in providing effective leadership.
• Learn and practice interaction skills to help achieve critical business objectives while maintaining positive relationships.
• Identify situations in which to apply the techniques

AGENDA

Traditional Leaders versus Motivational Leaders
Traditional leaders maintain the status quo and motivational leaders encourage and build commitment. This is a self-assessment to help participants evaluate their approach.

The Process for Building Commitment
The most effective interactions are characterized by two components - logic and respect. An introduction to the process is presented.

Principles for collaborative interaction
Show respect, empathize, seek input, give helpful feedback, and offer support . These are overviewed with discussion, video examples and exercises.

Case Study
Participants read a case and watch a video of the leader resolving the conflict.

Putting the Skills into Action
Through skill practices, participants practice the principles in situations they find challenging.

Workshop offerings include:

• Coaching for Leadership and Development
• Communicating to Build Commitment
• Competency Based Interviewing
• Leadership Development
• Management Development
• Resolving Conflict
• Strategic Planning
• Team Building